Financial Information
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept cash, Visa, Mastercard, Discover, Amex, Care Credit, HSA funds, FSA funds, checks.
Please note that our returned check fee is $50, and checks are not accepted at the initial appointment to our office.
We also offer a Member Savings Plan that is extremely beneficial for our patients without dental insurance. Click here to learn more.
You may apply for financing through CareCredit or Cherry by clicking on the link below:
WHICH INSURANCES DO YOU ACCEPT?
We electronically file insurance with your carrier as a courtesy.
Many patients come to see Dr. Coambs even though we may be an out-of-network provider for them. Please check with us when making your appointment.
We invite you to schedule a complimentary “Meet & Greet” appointment if you should have any questions.
If you have additional questions, please feel free to visit our Insurance FAQ page.
APPOINTMENT COMMITMENT POLICY:
We pride ourselves on providing extra time for the personal attention that each patient deserves. We respect your time and make every effort to prevent you from waiting. As a result, your appointment time in this office is reserved exclusively for you.
Our office understands that sometimes unforeseen circumstances may prevent you from keeping your scheduled appointment. However, if you are unable to keep your appointment, we do request that you notify us at least two full business days prior to your scheduled appointment time. Our office is open Tuesday through Friday 7:00 am – 3:00 pm.
If we do not receive notice of cancellation at least two full business days before your appointment, we reserve the right to charge a $100 cancellation fee for appointments with the dentist and $50 for appointments with the hygienist.
If you need to reschedule or cancel an appointment, please call 704-540-7600, or you may email [email protected].
FINANCIAL COMMITMENT POLICY
FOR PATIENTS WITH INSURANCE:Imagine Dentistry will file insurance on your behalf, and you authorize payment from the insurance company directly to Imagine Dentistry. You may also authorize the release of any necessary information to you insurance company, including records of diagnosis, examination or treatment.
YOU WILL BE RESPONSIBLE FOR PAYING ANY CO-PAYMENTS AND DEDUCTIBLES REQUIRED BY YOUR INSURANCE PLAN AT THE TIME OF TREATMENT. You will also be responsible for the payment of any remaining balance beyond the reimbursement amount provided by your insurance coverage. You will receive a statement by mail if there is a balance remaining from any treatment, and you have the responsibility to pay the balance promptly at that time. If your financial responsibility to Imagine Dentistry has not been met after 60 DAYS of attempted collection, your account will be turned over to a collection agency. In this event, Imagine Dentistry will report the outstanding balance, as well as an additional 40% administration fee.
PATIENTS with BCBS/NC insurance (not BCBS Anthem or BCBS of other states) are required to PAY FOR ALL SERVICES THE DAY OF TREATMENT. BCBS/NC sends the payment directly to the patient, and not to the provider (the dental office).
PATIENTS WITHOUT INSURANCE: You will pay the full fee for all services received on the day of your appointment. (Uninsured patients who pay in CASH will receive a 10% cash discount.)
PREPAYMENT DISCOUNT: Patients who prepay for their estimated portion will receive a 5% discount. *Prepayment discount allowed only when scheduling a future appointment, not on the day of treatment.
